This program is designed to give participants an applied knowledge base on handling conflicts with ease and confidence achieving a positive end result!
• Discussion on Active Listening verses Reflective Listening - how they each play a supporting part in resolving conflict
• Practical exercises: Participants should illustrate via role playing a typical daily situation. This would be used as a base line
• Debrief discussing choice of language whether it is supportive language or low energy phrasing.
• Debrief while tweaking approach achieving the comfort level of participant
• Discussion of personality types supporting an awareness level of self and/or co-workers.