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Susanna Theo, Certified Protocol and Etiquette Consultant and Mediator


Susanna Theo founded Protocol and Etiquette Services in 1998. She is a Miss Manners for the 21st Century, with real usable help not only educating, but entertains her audiences. Susanna is an international instructor/course developer, honored by the media in Hampton Roads,VA and Shenandoah Valley, VA for her design and placement of etiquette programs interfacing with private school curriculum. She has appeared on dozens of radio and television shows as an expert guest, and the author of subject area manuals and magazines articles.

ASK Susanna!

Ask Susanna any question about how to successfully handle yourself in any situation; she will have a fun and interesting answer!


Training and Certifications

The Protocol School of Washington
Holds all Certifications since 1998
Corporate International Protocol and Etiquette Consultant
Children's Etiquette
Tea & Etiquette

Community Mediation Center, Norfolk, VA - Conflict Resolution & Mediation Skills

Allen Media Strategies - Media Mastery

ASYMCA - Working with "At Risk" Youth


Virginia Math Science Partnership Grant 2014
Integration of Mathematics and Science Interdisciplinary Strategies (K-6)

Western Governors University 2014
Interdisciplinary Studies
Course Work

Tidewater Community College 2008
Associates of Arts, Liberal Arts

Florida Metropolitan University 2005
Business Administration
Course Work


Civility Begins With A Smile...--Scheduled for release Spring 2015!!

July 2011- People Skills – Social boundaries can be blurry Spirit Southwest Airlines Magazine.
May 2011 – Career Ruining Social Blunders -You don’t know you’re making; Professional Skills series forthcoming
On Going- Workbooks and facilitator's manuals published for private and government sector instruction.